Why is it that so many people try to figure out who to blame instead of bypassing that and just solving the problem no matter who caused it? It is a complete waste of time to try and figure out why, when your customer is sitting there with a problem. Just solve the customers problem, then go back to why. Customer service is dead, I am building an auto dealership completely on service. I know, I know everyone will tell me it can't be done. But no will tell me why it can't be done.
See you in the trenches.
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